Live Chat Services

Live chat support is no longer a nice feature; it is a necessity. As a high-tech company, Tribe was one of the first call center firms to offer chat agent services and live chat support services, and we’ve only improved in the last ten years! We now provide 24/7 live chat services, outsourced live chat support, and managed live chat services for all industries, making us the best live chat service provider for many businesses.

According to Market Trends, website live chat service is now used by over 40% of customers. Due to Tribe’s high-tech background, our clients have successfully used live chat agents for websites since the beginning, almost a decade ago. Live chat customer service outsourcing builds immediate customer engagement and increases the likelihood of converting your consumers into customers. Additionally, customer service agents have a running dialogue of questions and concerns from potential customers to refer back to, increasing the customer experience by not having to repeat their questions or concerns.

We also specialize in live chat support for eCommerce businesses, with services tailored to your audience. You can hire live chat agents through Tribe for short-term or ongoing support.

An often underestimated benefit of live chat support for businesses is that all the data can be tabulated and stored. Tribe clients often use this for data-driven live chat services to make informed decisions on product promotion, product improvements, and potential new product offerings. Tribe can tag your chat so you can collect information on frequent requests or issues, helping companies across industries — from startups to enterprises — get the most out of our live chat solutions.